.png){kind=logo}
Shipping
Shipping Times, Delivery, and Methods
How long does delivery take?. Home delivery in France usually takes less than 72 business hours. Parcel pickup (Point Relay) in France usually takes 3–5 business days. Delivery to the rest of Europe takes 3–5 business days. Free delivery is offered f
Do you offer Click & Collect?
Yes, of course! Click & Collect allows you to place your order directly on our e-shop and pick it up at the store of your choice in less than 2 hours. Important detail: Some items are not available in every store. To check a product’s availability, s
Parcel Pickup (Point Relay) is not available
If the “Point Relay” option does not appear during checkout, it’s simply because one or more items in your order are no longer available in our warehouse and will be shipped from one of our stores. In this case, only home delivery via UPS is offered.
Where is my order?
As soon as your order is shipped, you will receive an email with the tracking link so you can easily follow your package. If, by chance, you can’t find that email, don’t worry. You can also access the tracking link by clicking the small chat bubble a
I have a problem with the delivery of my order
A delaySlight delays may occur depending on the time of year or unforeseen incidents with our carrier. You can track your package using the tracking link sent automatically by email as soon as your order is shipped. In case of a significant delay, yo
My package is being returned to the sender, what should I do?
If your package is returned to us because you didn’t have time to pick it up at a parcel point, or if a problem occurred during delivery, don’t worry. Contact us at [email protected]. If the items are still available, we will resend them. If
My package wasn’t delivered to the chosen parcel pickup point, what should I do?
We’re sorry for this inconvenience. Don’t worry, here’s what you can do:. If you notice the issue quickly, contact us immediately at [email protected]. We may still be able to change the pickup point before shipment. If the package has alread