I have a problem with the delivery of my orderUpdated 12 days ago

A delay
Slight delays may occur depending on the time of year or unforeseen incidents with our carrier. You can track your package using the tracking link sent automatically by email as soon as your order is shipped. In case of a significant delay, you can contact us at [email protected].

An error in the delivery address
If there is a mistake in the delivery address, please contact us at [email protected]. Our team will do their best to intervene with the carrier and correct the error as quickly as possible, depending on the options available with the shipping provider.

An error in the products delivered
Although unusual, errors can happen during order preparation. Please request an exchange via our returns platform and indicate that the reason for the return is an exchange due to a product and/or size error.

A damaged product
Go to “Product” > “Damaged/Defective Item” for assistance.

For any other issues, please contact us by email at [email protected].