My discount code isn’t working, what should I do?Updated 12 days ago

First, make sure the code was entered correctly (no extra spaces, correct capitalization). If everything seems fine but it still doesn’t work, contact us at [email protected]. We’ll take a look and find a solution quickly for you.

Having trouble using your welcome discount?

Make sure you were subscribed to our newsletter when creating your account. You should have received a promo code by email to enter in the “Discount or Gift Card Code” field just before completing your order.

If you can’t find the code in your inbox, check your SPAM folder. And if it’s still missing, write to us at [email protected] and we’ll send it to you right away.

A small detail to note: Welcome codes cannot be combined with ongoing promotions, such as sales, archive offers, or private sales.