I requested an exchange, but I haven’t received any updates about my order.Updated 12 days ago

Under normal circumstances, exchanges are processed no later than 5 days after we receive your returned package. As soon as everything is ready, you will receive an email with the new tracking information.

If it takes a little longer and you haven’t heard from us after this timeframe, please contact us at [email protected]. Sometimes a small stock issue can delay the exchange—in that case, we step in quickly to resolve the situation and, if necessary, issue a refund.